Privacy Policy
1. Introduction
Smail Group (“we”, “us”, “our”) operates the website smailgroup.co.uk and functions as a property investment & development ecosystem, linking to associated brands such as Heather Smail Property Group (HSPG), Instruct Construct, Property Action Network, and LandLord Auctions. Smail Group – Main Website
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you visit our site or interact with us.
By using our site or submitting your information, you consent to the practices described below.
2. Data we collect
We may collect the following types of personal data:
- Contact / enquiry data: first name, last name, phone, email address, message subject, message content (from enquiry form)
- Technical / usage data: Devices, pages visited, timestamps, referring URL, operating system.
- Subscription / marketing data: email address, preferences for receiving newsletters, updates
- Other data you explicitly provide to us or our sub-brands (e.g. in programs, events)
3. Purposes of processing / how we use data
We use your personal data to:
- Respond to your enquiries and communicate with you
- Provide you with information about our services, offers, or events (if you agree)
- Operate, maintain, and improve our website and user experience
- Monitor, analyse, and report usage (analytics)
- Prevent fraud, misuse, or security incidents
- Comply with legal obligations
4. Legal basis for processing (for UK / EU users)
Where applicable, our legal bases include:
- Consent: when you agree to receive marketing emails
- Legitimate interests: business operations, analytics, site improvement
- Contract / performance: to fulfil your request to contact or engage with us
- Legal obligation: to comply with regulatory or legal duties
5. Cookies and tracking
We use cookies and similar technologies (e.g. web beacons, analytics tools) to:
- Distinguish users
- Understand usage patterns
- Improve site performance
- Provide relevant marketing or content
You may manage, disable, or delete cookies via your browser settings. However, disabling certain cookies may affect site functionality.
6. Disclosure to third parties
We may share your data with:
- Service providers (e.g. hosting providers, email/CRM platforms, analytics providers)
- Regulatory or government bodies when required by law
- In case of reorganization or acquisition, your data may be transferred (with equivalent safeguards)
7. International data transfers
If your data is transferred outside the UK / EEA or your country of residence, we ensure appropriate safeguards (e.g. standard contractual clauses) are in place.
8. Data retention
We retain personal data no longer than necessary for the purposes listed. For example:
- Enquiry / contact data: retained until you ask for deletion, or after a reasonable period (e.g. 6-24 months)
- Analytics / logs: stored for up to [e.g. 24 months]
- Marketing and opt-in records: until you unsubscribe
9. Your rights
Subject to local laws, you have rights including:
- Right to access your personal data
- Right to correct or update data
- Right to erase (“right to be forgotten”)
- Right to restrict or object to processing
- Right to data portability
- Right to withdraw consent
- Right to lodge complaint with supervisory authority
To exercise any of these, contact us at the contact details below.
10. Security
We implement technical and organizational measures (e.g. SSL/TLS encryption, access controls, secure servers) to protect your data against unauthorized access, alteration, disclosure, or destruction.
11. Children
Our site is not intended for children under 16. We do not knowingly collect personal data from minors.
12. Changes to this policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with the “Last updated” date. Your continued use after changes implies your consent.
13. Contact us
If you have questions about this policy or wish to exercise your rights,
Contact:
Smail Group
Heather Smail Property Group (Link it to smailpropertygroup.co.uk)
Email: info@smailpropertygroup.co.uk