Privacy Policy
This Privacy Policy describes how Smail Group (“we”, “us”, “our”) collects, uses, protects, and shares your personal information when you visit smailgroup.co.uk or interact with our services.
Who We Are
What Information We Collect
Personal Information
● First name, last name
● Phone number
● Email address
● Message content from enquiry or contact forms
Technical and Usage Information
● Device type
● Pages visited
● Referring URLs
● Operating system
● Time and date stamps
Subscription / Marketing Data
● Email preferences
● Consent to receive newsletters or updates
What Information We Collect
We use your personal data for:
1. Responding to enquiries & communication
2. Providing information about services and events if you agree
3. Operating, maintaining, and improving the website
4. Analytics and reporting
5. Preventing abuse or security incidents
6. Fulfilling legal obligations
Legal Basis for Processing (UK / EU)
We process your data based on:
● Consent – where you agree to receive communications
● Legitimate interests – for analytics, improvements, and operations
● Contract performance – fulfilling requests or enquiries
● Legal obligations – where required by law
Cookies & Tracking Technologies
We use cookies and similar tools to:
● Distinguish users
● Understand usage patterns
● Improve performance
● Provide relevant content and marketing
Sharing Your Data
● Service providers (hosting, CRM, analytics tools)
● Government or legal authorities if required
● In case of business reorganization or acquisition (with safeguards
International Data Transfers
If data is transferred outside the UK/EU, we use appropriate legal safeguards like standard contractual clauses to protect your data.
Data Retention
We retain personal data only as long as necessary:
● Contact/enquiry data: until deletion requested or reasonable period (e.g., 6–24 months)
● Analytics: stored per internal policy
● Marketing records: until you unsubscribe
Your Rights
Under applicable law, you may have the right to:
● Access your personal data
● Correct or update your information
● Delete (“right to be forgotten”)
● Restrict or object to processing
● Data portability
● Withdraw consent
● Lodge a complaint with a supervisory authority
To exercise these rights, contact us using the details below.
Security
We use technical and organisational measures (e.g., SSL encryption, access controls) to protect against unauthorised access, disclosure, or destruction of personal data.
Children
Changes to This Policy
We may update this Policy occasionally. Updated versions will be posted here with a “Last updated” notice. Continued use indicates your consent to the updated terms.
Contact Information
If you have privacy questions, requests, or concerns:
Email: info@smailpropertygroup.co.uk
Location: Nottingham, England